Return policy

The return policy of Pallavi Computers is designed to provide a clear guideline for customers regarding product returns, exchanges, refunds, and warranty claims. Our aim is to ensure a seamless shopping experience and build trust with our customers.

II. Policy Overview

1. Return Period: Products can be returned within 30 days of delivery.
2. Eligibility Criteria:
   1. Items must be unused and in their original condition.
   1. Some products may have specific eligibility requirements due to hygiene or safety reasons (e.g., software, consumables).
3. Return Process:
   1. Customers initiate returns through their account on our website or by contacting our customer service team.
   1. They must provide proof of purchase and reasons for the return.
4. Refund Options:
   1. Refunds are issued to the original payment method within X business days after the returned item is received and inspected.
   1. In case of store credit preference, customers can opt for that as an alternative.
5. Exchange Policy:
   1. Exchanges are available for damaged or defective items.
   1. The replacement will be shipped once the return is processed.
6. Non-Returnable Items:
   1. Certain items, such as personalized products, clearance items, or software downloads, may not be eligible for return. A comprehensive list is available on our website.

III. Warranty Information

1. Manufacturer’s Warranty:
   1. Products come with a manufacturer’s warranty.
   1. Details regarding warranty coverage and duration are included in the product description.
2. Warranty Claims:
   1. Customers experiencing issues covered under the manufacturer’s warranty should contact our support team.
   1. We assist in facilitating the warranty claim process with the manufacturer on behalf of the customer.

IV. Communication and Customer Service

1. Customer Notifications:
   1. Customers receive confirmation emails upon initiating a return and at key stages of the return process (receipt of return, refund processed).
2. Customer Support:
   1. Our customer service team is available via email (king.surendrababu@gmail.com) and live chat during business hours to assist with any queries or concerns.

V. Conclusion

The return policy of Pallavi Computers is designed to prioritize customer satisfaction while ensuring fair and transparent processes. Regular updates and improvements are implemented based on customer feedback and industry best practices.

Thank you for entrusting us with your shopping needs. We strive to provide a hassle-free experience and value your patronage.